The most important point that we would like you to know is, if you have any questions about SUPERSTEINstuff.com simply contact us and you can be assured to receive a reply. To help you get started, here is a list of the most frequently asked questions that may provide you with an immediate answer. If this doesn't help, contact us directly at SUPERSTEINstuff.com by visiting the Contact page.

Can I order from another country?
Of course! SUPERSTEIN ships on a frequently to customers worldwide. Most orders are shipped within 5-7 days of receipt providing all details have been provided and payment has been approved.

How long will it take for my order to arrive?
This depends on the country of destination. Typically delivery is between 7-10 days. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-4 weeks for UK and US, and 4-6 weeks for continental Europe except for Belgium, Italy and the Netherlands which can be up to 8 weeks on very rare occasions.

What happens if I want to exchange an item's purchased?
As long as the items is in original condition, simply email or telephone us with your invoice number and your requirements and send the original items back to us by post within 21 days of receipt of delivery. Alternatively send the items back to us by post and include a note with the invoice number and your requirements. We will cover the cost of shipping for defective items only. You will be charged for any additional items sent if you fail to return the original items back to us by the specified time period.

What if I don't like what I ordered?
No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us and provided the items are returned in original condition and within 21 days of receipt of the shipment. Please note: there is no exchanges allowed on SUPERSTEIN Underwear products.

Will I be charged duties and taxes on receipt of goods for shipments to countries other than Canada?
Within Canada, 5% GST is added to your order. For orders outside of Canada, it is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination countrys customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by SUPERSTEIN

Can I buy SUPERSTEIN products in a store?
We have a number of resellers around the world. Some carry a limited range of SUPERSTEIN items. For this reason you may find it easier to shop through our website where you can view our whole range including limited production items. We ship daily to all locations and have a flexible exchanges and returns policy should you not be completely satisfied with your purchase.

How safe is ordering via the Internet?
At SUPERSTEIN we use the latest security encryption keys PayPal (a trusted and respected authority on Internet e-commerce security worldwide). To further protect SUPERSTEIN customers, personal details are not kept on our servers. All orders and customer information is stored separately using encryption keys. All orders are processed manually to ensure added protection and security against any potential fraudulent activity. Access to our payment site is via one-time only passwords that cannot be sourced via our servers.

Does anyone have access to my personal information?
The only time personal details are provided to a 3rd party is when we believe a consumer is actively using the credit card for fraudulent purposes. These details are supplied to the necessary authorities. The consumers IP address is also recorded plus their signature ID from the server account used to place the order. Click here to read our complete Privacy Policy regarding ordering via our Internet site.

If I have a problem who can I contact?
The good news is everyone at SUPERSTEIN cares about providing the best level of service to our customers. See our Contact area at the left of the website screen for our online Contact form. All contact submissions are treated with the highest level of importance.